AJ Grant Building
Customer Claim Process
Information
We are here to help
with your home & contents claim
The team at AJ Grant Building are here to assist and support you through your insurance claim on behalf of your insurance provider.
After an insurance incident, or a major weather event that has caused extensive damage, it is completely understandable that you will have questions about your insurance repair process. We want to assure you that AJ Grant Building is committed to assisting you throughout the entire process, no matter how big or small, from emergency repairs (if required), through to the assessment of the damages and repairs to ensure your property and any contents items are restored as quickly as possible.
About AJ Grant Building
AJ Grant Building has been operating for over 30 years’, providing insurance building, restoration and emergency repair services to Australia’s leading insurance companies, nationally. With years of experience helping our insurance clients and their customers we’ve seen it all. Whether it’s a small repair, such as a leaking pipe, or a large major loss, such as a devastating fire, you can be sure we will help. Our experience in the industry has taught us to effectively scale and handle large volumes of claims across large geographic areas, employing highly skilled professionals to support our national footprint which is underpinned by robust technology and operational infrastructure & systems.
What are the next steps?
STEP 1
Lodge your insurance claim with your Insurance Company
STEP 2
Your Insurance provider has contacted AJ Grant Building to assess your property regarding your insurance claim
STEP 3
AJ Grant Building may be able to assist you in making your property safe to help mitigate further loss.
This may include attendance by qualified trades to make safe your property or attendance by our restoration’s technicians to assist with items such as emergency water extractions, installation of drying equipment, fire & smoke services, and mould remediation.
If you are the owner occupier and the property is not habitable, you could be entitled to temporary accommodation depending on the policy type you hold. Please contact AJ Grant Building so we can discuss your options with you.
If you require assistance for any of the above, please contact
AJ Grant Building
1300 254 726
reception@ajgrant.com.au
STEP 4
Our friendly Bookings team have arranged, or will be arranging shortly, a suitable time for one of our experienced Assessors to assess and report on the damages to your property.
For damages to your property, our Building Assessor will either attend the property or conduct the assessment via video to prepare a detailed scope of works, outlining the required repairs. We will submit this to your insurance company along with an assessment report on the cause of damage.
For damages to your content’s items, a Restoration Technician will attend the property to prepare a detailed report, including taking photos of damaged items, moisture readings and compile an inventory list. They may also install drying equipment if required.
STEP 5
Your insurance provider will review the assessment report and scope of works submitted by the AJ Grant Building team and advise how AJ Grant Building are to progress your claim.
Upon approval of your repairs, AJ Grant Building will issue you with a copy of the,
• authorised scope of works
• domestic building contract (if required)
• details on how you can pay your policy excess.
Any maintenance works identified at time of assessment, will need to be completed prior to the insurance repairs commencing. For further information on the definitions of maintenance works, please see below.
AJ Grant Building may identify some required maintenance during your onsite inspection. To upkeep your property and prevent further damage, we will give you a report highlighting both contributing and non-contributing maintenance repairs that require rectifying prior to insurable works being completed.
Maintenance may be identified as either:
Contributing maintenance?
Any defect that has directly contributed to the damages that the policy holder is claiming for. These are to be completed prior to the insurance works commencing, arranged by the policy holder and completed by a qualified trade.
Non-contributing maintenance?
Any defect found that can cause damage to the property in the future that has not contributed to the damages that the policy holder is claiming for. It is a recommendation of AJ Grant for the policy holder to have these issues rectified before potential damages occur to the property.
If ‘contributing maintenance’ has been identified, this will need to be completed by a qualified trade prior to insurance related works commencing.
If you require assistance for any of the above, please contact
AJ Grant Building
1300 254 726
reception@ajgrant.com.au.
Building Contracts | Home Owner Warranty Insurance (HOW)
We will provide you with a copy of the scope of works, describing the repairs authorised by your insurance company to take place at your property.
Please review, sign and return to AJ Grant Building.
Depending on the State or Territory you reside, the relevant Act (VIC, Domestic Building Contracts Act 1995 – NSW, Home Building Act 1989 – WA, Home Building Contracts Act 1991 – SA, Building Work Contractors Act 1995 – QLD, Queensland Building and Construction Act 1991 – ACT, Building Act 2004) requires AJ Grant Building to enter into a domestic or residential building contract with you to repair your home, including the repairs under your insurance policy. This is because the domestic or residential building contract can only be entered between a registered builder, AJ Grant Building, and a homeowner, you, and not an insurance company.
It is important to note, your insurance company will pay AJ Grant Building to complete the insurance repairs on your home under your insurance policy, including any approved variations to the scope of works.
Please review, sign and return to AJ Grant Building.
Home Warranty Insurance is required for residential building repairs over a particular value, which varies depending on the State or Territory you reside in (except for Tasmania and the Northern Territory where it is not required by law). AJ Grant Building will apply for HOW for building contracts valued at: –
New South Wales & WA: $20,000
Victoria: $16,000
South Australia & ACT: $12,000
Queensland: $3,300
STEP 6
You may be required to pay an excess as a part of your insurance contract. Excess is due and payable prior to works commencing. AJ Grant Building’s job as the appointed representative of your insurance company is to collect this excess on their behalf. Your excess can easily be paid online via our website – Pay Your Excess. If you require further assistance, please call AJ Grant Building on 1300 254 726 or email reception@ajgrant.com.au.
Once your excess payment, signed Scope of Works and Domestic Building Contract (if required) are returned, we will contact you in 5 to 7 days to discuss your repairs and commence the scheduling of trades to complete the works at your property.
STEP 7
You have now been assigned an AJ Grant Building Repair Supervisor who will manage the repairs to your property, including all trades allocated to your job.
STEP 8
Your repairs are now complete, and we thank you for allowing AJ Grant Building to take care of the repairs to your property. A Claims Consultant will contact you and arrange a copy of our Customer Sign-Off Form to be completed and returned to AJ Grant Building, so that we can finalise the job file.
If you require any assistance, please contact AJ Grant Building office on 1300 254 726 or reception@ajgrant.com.au.
QLD
EMERGENCY 000
SES 132 500
Energy/Power 13 62 62
Road Report 13 19 40
Radio ABC 612AM/Local Radio station
Police Link 131 444
WA
EMERGENCY 000
SES 132 500
Energy/Power 13 13 51
Road Report 13 81 38
Radio ABC 612AM/Local Radio station
Police Link 131 444
NSW
EMERGENCY 000
SES 132 500
Energy/Power 13 23 91
Road Report 1300 555 727
Radio ABC 612AM/Local Radio station
Police Link 131 444
VIC
EMERGENCY 000
SES 132 500
Energy/Power 1800 800 158
Road Report 13 11 70
Radio ABC 612AM/Local Radio station
Police Link 131 444
SA
EMERGENCY 000
SES 132 500
Energy/Power 13 12 61
Road Report 1800 018 313
Radio ABC 612AM/Local Radio station
Police Link 131 444
ACT
EMERGENCY 000
SES 132 500
Energy/Power 13 12 61
Road Report 13 23 91
Radio ABC 612AM/Local Radio station
Police Link 131 444
NT
EMERGENCY 000
SES 132 500
Energy/Power 1800 245 090
Road Report 1800 246 199
Radio ABC 612AM/Local Radio station
Police Link 131 444
TAS
EMERGENCY 000
SES 132 500
Energy/Power 13 20 04
Road Report 1300 139 933
Radio ABC 612AM/Local Radio station
Police Link 131 444
Emergency Contacts
QLD
EMERGENCY 000
SES 132 500
Energy/Power 13 62 62
Road Report 13 19 40
Radio ABC 612AM
Police Link 131 444
Gov. Emergency Response – link
WA
EMERGENCY 000
SES 132 500
Energy/Power 13 13 51
Road Report 13 81 38
Radio ABC 720AM
Police Link 131 444
Gov. Emergency Response – link
NSW
EMERGENCY 000
SES 132 500
Energy/Power 13 23 91
Road Report 1300 555 727
Radio ABC 702AM
Police Link 131 444
Gov. Emergency Response – link
VIC
EMERGENCY 000
SES 132 500
Energy/Power 1800 800 158
Road Report 13 11 70
Radio ABC 774AM
Police Link 131 444
Gov. Emergency Response – link
SA
EMERGENCY 000
SES 132 500
Energy/Power 13 12 61
Road Report 1800 018 313
Radio ABC 891AM
Police Link 131 444
Gov. Emergency Response – link
ACT
EMERGENCY 000
SES 132 500
Energy/Power 13 12 61
Road Report 13 23 91
Radio ABC 666AM
Police Link 131 444
Gov. Emergency Response – link
NT
EMERGENCY 000
SES 132 500
Energy/Power 1800 245 090
Road Report 1800 246 199
Radio ABC 105.7FM
Police Link 131 444
Gov. Emergency Response – link
TAS
EMERGENCY 000
SES 132 500
Energy/Power 13 20 04
Road Report 1300 139 933
Radio ABC 936AM
Police Link 131 444
Gov. Emergency Response – link
If you have any further questions, please contact us via
- 1300 254 726
- reception@ajgrant.com.au
1300 254 726
reception@ajgrant.com.au
AJ Grant Building Pty Ltd
NT 246489CU | QLD 1164009 | NSW 131460C | ACT 2007200 | VIC CDB-U 50828 (Domestic) CCB-L 65231 (Commercial) WA BC100480 | SA BLD276718 | T AS 310215462