Flood Event Update
November 2022
We are here to help you.
Your Home & Contents Insurance Claim
The team at AJ Grant Building are here to assist and support you through your insurance claim on behalf of your insurance provider. AJ Grant Building has been operating for over 30 years’, providing insurance building and repair services to Australia’s leading insurance companies nationally. With years of experience helping our insurance clients and their customers we’ve seen it all.
After a natural disaster, it is completely understandable that you will have questions about your insurance repair process. We want to assure you that AJ Grant Building is committed to assisting you throughout the entire process, no matter how big or small, from emergency make safe (if required), through to the assessment of the damages and repairs to ensure your property is restored as quickly
IMPORTANT INFORMATION
— If you are currently not staying at your property. It is extremely important that you do not enter without talking to AJ Grant Building first. We understand that you may want to return to your house. Your safety is our priority, and we thank you for your understanding. Please continue to visit this page as we will share information and guide you through the stages of your insurance repairs.
— Please be mindful of unsolicited parties, attempting to manage/coordinate your claims experience on your behalf. Sadly at times of national disaster and catastrophe events, insurers and claimants experience increased risk from these parties. Please contact your insurer or local AJ Grant Building office, if you are approached.
Making Your Property Safe
AJ Grant Building may be assisting you with a make safe, meaning we have been appointed to make your property safe and not at risk of further damage. We have been assessing the damages and categorised the varying levels of damage and provided you with an overview of the make safe process:
1 | LEVEL ONE
Single & double storey properties, minor water damage caused by leaking roof or minor tree impact, internal damages to ceiling and contents, power supply possibly interrupted
If your property has been categorised as Level One, the make safe process is likely to involve
ELECTRICIAN to disconnect and isolate power to affected area of the home
RESTORATIONS to install drying equipment and dehumidifiers as required to mitigate further loss
CARPENTER/ROOFER to secure any internal linings or internal item/s deemed hazardous or a safety risk to you and your family
CARPENTER/ROOFER to install a tarp or plastic sheet to prevent further water entry
2 | LEVEL TWO
Single and double storey properties, major water damage or flooding, major impact from tree, major internal damage to ceilings and contents, power supply interrupted, property not habitable.
If your property has been categorised as Level two, the make safe process is likely to involve: –
ELECTRICIAN to disconnect and isolate power to the home and if required set up a temporary power board in preparation for restorations and repairs
RESTORATIONS to install drying equipment and dehumidifiers as required to mitigate further loss, remove water damaged carpet and contents
CARPENTER/ROOFER to secure or remove any internal linings or internal item/s deemed hazardous or a safety risk to you and your family
CARPENTER/ROOFER to install a large tarp to entire roof to prevent further water ingress, temporary roof lining may be required if structural damage exists
What are the next steps?
1 | Is it safe & liveable?
Safety
If you believe that your property is unsafe, please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au so we can arrange a trade to complete temporary repairs to make the property safe.
Liveability
If you are the owner occupier and the property is not habitable, you could be entitled to temporary accommodation depending on the policy type you hold. Please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au so we can discuss your options with you.
2| Damaged Contents
For damages to your content’s items, or signs of mould, please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au. A restoration technician will attend the property to prepare a detailed report, including taking photos of damaged items, moisture readings and compile an inventory list. They may also install drying equipment if required.
For contents items that have been affected you will receive a copy of your own non restorable inventory list and we will request replacement costs to ensure we have the correct amount to replace these items. If new carpet is required AJ Grant Restorations may organise a quote for replacement or alternatively your insurer will arrange this directly.
3| You will hear from us shortly
Our friendly bookings team will be in contact with you to arrange a suitable time for one of our experienced Assessors to inspect and report on the damages.
4 | Assessment
Our Building Assessor will either attend the property or conduct the assessment via video to prepare a detailed scope of works, outlining the required repairs. We will submit this to your insurance company along with an assessment report on the cause of damage.
5 | Review
Your Insurance provider will review the scope of woks and assessment report and will advise AJ Grant Building if they are to proceed with the repairs.
6 | Approval
Once the approval has been received, we will issue you a copy of the scope of works and details on how to pay your excess.
7 | Sign and pay your claim excess
Once your signed contracts and excess is received, we will commence with repair.
8| Repairs Completion & Sign Off
On completion of your repairs an AJ Grant Building Client Liaison team member will contact you to arrange a copy of our customer sign-off form to be completed and returned to AJ Grant Building, so we can finalise the job file.
Emergency Contacts
If you are in need of immediate assistance, please reach out to the following helplines:
NSW
EMERGENCY 000
SES 132 500
Energy/Power 13 23 91
Road Report 1300 555 727
Radio ABC 612AM/Local Radio station
Police Link 131 444
VIC
EMERGENCY 000
SES 132 500
Energy/Power 1800 800 158
Road Report 13 11 70
Radio ABC 612AM/Local Radio station
Police Link 131 444
TAS
EMERGENCY 000
SES 132 500
Energy/Power 13 20 04
Road Report 1300 139 933
Radio ABC 612AM/Local Radio station
Police Link 131 444
QLD
EMERGENCY 000
SES 132 500
Energy/Power 13 62 62
Road Report 13 19 40
Radio ABC 612AM/Local Radio station
Police Link 131 444