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Flood Event Update

November 2022

About AJ Grant Building

AJ Grant Building has been operating for over 30 years’, providing insurance building and repair services to Australia’s leading insurance companies nationally. With years of experience helping our insurance clients and their customers we’ve seen it all. Whether it’s a small repair, such as a leaking pipe, or a large major loss such as a devastating fire requiring demolition work and a complete rebuild you can be sure we can help. Our experience in the industry has taught us to effectively scale and handle large volumes of claims across large geographic areas employing our national footprint underpinned by robust, consistent technology and operational infrastructure and systems.

Latest Update
November 2022

Assessing Your Home

Our Assessor will attend to your property to inspect the damages to your home and prepare a detailed scope of works outlining the required works for your insurance company to review. Depending on the extent and type of property damage, we may engage specialist trades to also attend your property: –

Specialist Trades

Roof Report: Qualified roofing trade who can safely access your roof to determine the point of water ingress and complete a full review of your roof

Electrical Report: Certified Electrician to determine if your electrical fittings and fixtures have been affected by floodwater and the electrics to your property are safe to use

Engineers Report: Specialised Engineers are engaged if the structure of your property has been compromised. They will create detailed engineering scopes and repair methodologies

Restoration Report: If your insurance company engages AJ Grant Restorations, our professional restorations team will be appointed to remove and document damaged contents, complete property sanitisation, mould remediation, and remove building debris and damaged internal components.

We have committed assessors from all over the country to support the local community, working 7-days per week to provide support to all regions and property owners. However, due to the significant volume of claims, combined with the severity of the damage and unforeseen impacts, it takes a little longer to finalise our assessment report and scope of work. Therefore, we are working towards a 21-business day turn-around from the date we assessed your property to have this completed and sent to your insurance company.
 

In some instances, AJ Grant Building has the authority to approve your repairs and progress your claim to our dedicated repair team; if your claim is more complex and the damages are significant, and above our authority to proceed, we will expedite your claim to the insurance company for review.

If at any time you require further assistance, please get in touch with us. 

What are the next steps?

1 | Is it safe & liveable?

 

Safety

If you believe that your property is unsafe, please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au so we can arrange a trade to complete temporary repairs to make the property safe.

 

Liveability

If you are the owner occupier and the property is not habitable, you could be entitled to temporary accommodation depending on the policy type you hold. Please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au so we can discuss your options with you.

 

2 | Damaged Contents
For damages to your content’s items, or signs of mould, please contact AJ Grant Building on 1300 254 726 or email reception@ajgrantgroup.com.au. A restorations technician will attend the property to prepare a detailed report, including taking photos of damaged items, moisture readings and compile an inventory list. They may also install drying equipment if required. 

For contents items that have been affected you will receive a copy of your own non restorable inventory list and we will request replacement costs to ensure we have the correct amount to replace these items. If new carpet is required AJ Grant Restorations may organise a quote for replacement or alternatively your insurer will arrange this directly. 

3 | You will hear from us shortly
Our friendly bookings team will be in contact with you to arrange a suitable time for one of our experienced Assessors to inspect and report on the damages.

4 | Assessment

Our Building Assessor will either attend the property or conduct the assessment via video to prepare a detailed scope of works, outlining the required repairs. We will submit this to your insurance company along with an assessment report on the cause of damage.

 

5 | Review
Your Insurance provider will review the scope of woks and assessment report and will advise AJ Grant Building if they are to proceed with the repairs. 


6 | Approval 

Once the approval has been received, we will issue you a copy of the scope of works and details on how to pay your excess.


7 | Sign and pay your claim excess 

Once your signed contracts and excess is received, we will commence with repair.


8 | Repairs Completion & Sign Off 
On completion of your repairs an AJ Grant Building Client Liaison team member will contact you to arrange a copy of our customer sign-off form to be completed and returned to AJ Grant Building, so we can finalise the job file. 

Emergency Contacts

If you are in need of immediate assistance, please reach out to the following helplines:

NSW

EMERGENCY 000
SES 
132 500
Energy/Power 
13 23 91
Road Report 
1300 555 727
Radio 
ABC 612AM/Local Radio station
Police Link 
131 444

VIC

EMERGENCY 000
SES 
132 500
Energy/Power 
1800 800 158
Road Report 
13 11 70
Radio 
ABC 612AM/Local Radio station
Police Link 
131 444

TAS

EMERGENCY 000
SES 
132 500
Energy/Power 
13 20 04 
Road Report 
1300 139 933
Radio 
ABC 612AM/Local Radio station
Police Link 
131 444

QLD

EMERGENCY 000
SES 
132 500
Energy/Power 
13 62 62
Road Report 
13 19 40
Radio 
ABC 612AM/Local Radio station
Police Link 
131 444

Contact us if you need support today.